If you're currently awaiting your order: Postal systems are still overwhelmed due to the pandemic. It is absolutely normal right now for your package not to arrive past its expected delivery date, for tracking not to update or for your package to bounce between different cities. This typically resolves itself in a few weeks and packages do turn up. Please sit tight and be patient! We truly appreciate your understanding during this time.
Route Shipping Claims:That said, if you have purchased Route Shipping protection, please file a claim if your tracking hasn't updated after 7 days for USA domestic (14 for Canada and 20 for other international countries) and before 30 days. More information on Route's package protection is here and you can file a claim directly here.
2021 Shipping Update: We highly recommend that you purchase Route Shipping Protection for a small fee at checkout to insure yourself against severe delivery delays, loss and theft.
More information on Route Shipping Insurance here: https://blessedbemagick.com/pages/route-shipping-insurance