Shipping + Returns Policy
2022 SHIPPING UPDATES
If you're currently awaiting your order: We are entering the holiday season and postal seasons are dealing with high package volumes. It is absolutely normal right now for your package not to arrive past its expected delivery date, for tracking not to update or for your package to bounce between different cities. This typically resolves itself in a few weeks and packages do turn up. Please sit tight and be patient! We truly appreciate your understanding during this time.
USA Domestic Shipping and Delivery
All US orders currently ship FREE via DHL eCommerce with tracking.
US Sales Tax
Sales tax will be added to your order if you are shipping to the state of Georgia, Wisconsin & Ohio.
International Shipping and DeliveryPlease enter your shipping address at checkout for a shipping quote.
All orders are shipped with taxes and duties paid in advance.
International Customs Fees
Your international shipping quote includes duty and taxes paid. All orders shipped with taxes and duties paid in advance.
Currency and Exchange Rates
All prices are in USD. Please note that we are not responsible for any currency conversion and additional payment charges imposed upon by your payment provider.
RETURNS AND EXCHANGES
Can I Exchange My Order?
If your order hasn't been processed and shipped, we'll do everything we can to exchange your order. Please write to us immediately at firstname.lastname@example.org if you'd like to exchange your talisman for another design.
If your order has already been shipped, you will have to ship your original talisman back to us in unused condition with full packaging at your own expense. Once we receive your shipment and verify that it's in good order, we'll ship out your new desired talisman to you with an additional shipping cost which we'll send you a quote for depending on your location. Please contact email@example.com to arrange.
Can I Return My Order for a Refund?
Under our 100% Risk-Free Money Back Guarantee, we will provide a full product refund, no questions asked, as long as your returns meet the following conditions :
- Talismans must be returned un-worn, as-new and in their original packaging with no damages. If it arrives damaged or visibly worn, we reserve the right to withhold your refund.
- We will not be able to refund any shipping charges, Route insurance + priority processing fees paid at the point of order, including international shipping charges.
- You are responsible for all return shipping costs and making sure your return shipment gets to us safely. Refunds will not be processed until your package arrives at our warehouse and is inspected.
- Items purchased during a sale are final sale and not eligible for exchanges and refunds.
Please contact us at firstname.lastname@example.org with your order number to initiate your return.
Do I Have to Pay Return Shipping?
Yes. You are responsible for all return shipping costs and making sure your return shipment gets to us safely. We are not responsible for lost return packages and recommend you ship with tracking and insurance.
We are also unable to refund any shipping charges + priority processing fees paid at the point of order, including international shipping charges.
How Do I Return My Order?
Please email us at email@example.com with your order number and we'll send you further instructions!